8 Disciplines Problem Solving

Workflow template includes the following steps

Kick-off Form

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Step 1 — Team Formation

Identify a team with the knowledge, time, authority, and skill to solve the problem and implement corrective actions.

Due Date

Output Field Conditions

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Step 2 — Problem Description

Define the problem in measurable terms. Specify the internal or external customer problem by describing it in specific terms.

Output Field

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Step 3 — Problem Containment

Define and implement containment actions to isolate the problem from any customer.

Due Date

Output Field Conditions

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Step 4 — Root Cause Analysis

Identify all potential causes that could explain why the problem occurred. Then test each cause against the problem description and facts.

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Conditions

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Step 5 — Corrective Actions

Identify corrective actions to eliminate the root cause.

Output Field

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Step 6 — Implement and Validate Corrective Actions

Plan and implement corrective actions. Then validate the effectiveness of the corrective actions.

Due Date

Output Field Conditions

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Step 7 — Prevent Recurrence

Modify the necessary systems, policies, practices, and procedures to prevent recurrence of this and all similar problems.

Output Field

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Step 8 — Congratulate the Team

Recognize the collective efforts of the team. Celebrate the success of the project.

Due Date

Output Field Conditions

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Integrations

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This workflow template can be used as is or edited, added to and expanded upon. You can delete steps you don’t need or add steps specific to the operations of your company.

The Purpose of 8 Disciplines Problem Solving

The 8 Disciplines Problem Solving process, also known as 8D, is a highly effective, team-oriented approach to solving critical business problems. The process is structured into eight steps, or disciplines, which help teams identify, correct, and eliminate recurring problems. The 8D process not only helps in problem-solving but also in building team skills and improving organizational learning.

The benefits of implementing the 8D Problem Solving process in a business are numerous. The technique provides a systematic method for identifying, prioritizing, and solving problems, which can significantly improve business performance. It promotes teamwork and cross-functional collaboration, as the process involves individuals from different departments working together to solve problems. This leads to a more comprehensive understanding of problems and more effective solutions.

Furthermore, the 8D process encourages a focus on root cause analysis, preventing the recurrence of problems. This results in cost savings for businesses as it reduces the need for corrective actions. The process also enhances communication within the organization, as it requires regular updates and reports on problem-solving activities. Lastly, the 8D process can be used as a proactive tool, identifying potential problems before they occur and implementing preventive measures.

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