Process Mapping (Transformation Office)

Workflow template includes the following steps

This workflow template can be used as is or edited, added to and expanded upon. You can delete steps you don’t need or add steps specific to the operations of your company.

The Purpose of Process Mapping (Transformation Office)

The Process Mapping (Transformation Office) is an essential business process that facilitates the systematic and smooth execution of changes, improvements, automation, and implementations requested by various areas within an organization. This process is crucial for maintaining the organization’s agility and adaptability in a rapidly changing business environment.

The process begins with the submission of a request for changes, improvements, automation, or implementations by an area within the organization. The officer responsible for transformation then analyzes this request, validating the information provided and ensuring its alignment with the organization’s strategic objectives.

Once the request has been validated, the officer proceeds to draw the process ‘AS IS’. This step involves creating a detailed depiction of the current state of the process, highlighting its strengths and weaknesses, and identifying areas of potential improvement.

Following this, the officer draws the process ‘TO BE’. This involves envisioning and mapping out the desired future state of the process, incorporating the requested changes, improvements, automation, or implementations. This future state map serves as a blueprint for the transformation, providing a clear and actionable roadmap for achieving the desired outcomes.

The proposed process map is then sent to the soliciting area for approval. This step ensures that the proposed changes align with the expectations and requirements of the area that made the request. It also provides an opportunity for feedback and refinement, ensuring that the final process map is as accurate and effective as possible.

Finally, once the process map has been approved, the officer implements it. This involves executing the steps outlined in the process map, monitoring its effectiveness, and making any necessary adjustments. This final step ensures that the transformation is effectively realized and delivers the desired outcomes.

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